← All services · Doctor visits and check-ups
Online doctor consultation
telemedicine · online doctor · video consultation · virtual doctor visit
A talk with a doctor by video or chat. The doctor asks questions, looks at your test results, and gives advice.
To discuss results, get a second opinion, adjust treatment, or find out if you need an in-person visit.
⏱ Duration: usually 15 to 40 minutes
Be sure to tell your doctor
How to prepare
- Connection. Check your internet, phone battery, camera, and microphone.
- Place. Find a quiet, well-lit place where you will not be interrupted.
- Documents. Upload or photograph your test results and reports in advance.
What to bring
- Test results and reports on your phone or computer
- A list of your medicines
- A list of questions
- A thermometer or blood pressure monitor, if the doctor asked
How it goes
- You join by the link at the set time
- The doctor introduces themselves and asks about your symptoms
- You show your test results, and sometimes the sore area on camera
- The doctor explains what they think
- They give advice or suggest an in-person visit
- A written summary is usually sent to you
What you'll feel
- It is a normal conversation
- The doctor cannot examine you by hand, so sometimes an in-person visit is needed
Afterwards
- Save the summary
- If you get worse, go for an in-person visit
- What can be prescribed online depends on the country's rules
Contact a doctor straight away if
- Chest pain, severe shortness of breath, or weakness in an arm or the face: do not wait for the consultation. Call emergency services
Common questions
Can an online doctor make a diagnosis?
It depends on the country's rules. Often the doctor gives advice, and an exact diagnosis is made in person.
What if the connection drops?
Rejoin by the same link, or message the clinic's support.